Shipping Policy

shipping, Return /exchange Policy

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Free Shipping

Estimated Delivery Time: The estimated time of delivery is 5-10 working days, though some products may take longer. 

We are commited to get your products to you as soon as possible.

There are a few exceptions to this:

  • Eyeglasses with Prescription Lenses may take upto maximum 1 week to ship out depending on the complexity of power.
  • Progressive may take up to 10 to 15 days to get delivered depending on the complexity of power.
  • sunglasses, watches, bags, wallets will be shipped out with in 2 days 

Delivery Mode: All products are delivered through reputed courier service 

Damages incurred during transit. If you receive a package that is open or visibly damaged, please do not accept it. Contact us at (0) 6305921146 or email us atsupport@titansgizmo.com

   . RETURN, REFUND OR EXCHANGE POLICY

o    The Organization provides You a return, refund or exchange opportunity on your purchase through the website, in the event you are unhappy you’re your purchase provided You meet with the following conditions: (a) The request for return, exchange or refund should be raised within 14 (fourteen) days of the receipt of the products from our Website; (b) The price tag and any other identification tag, the invoice and the original packing must be intact and sent back; (c) The product should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable; (d) You need to mention your order number, the date of order and your date of receipt; (e) Ensure that the return package is appropriately sealed and sent to the Organization as any damage in transit will continue to be your responsibility and this policy will cease to be applicable; (f) The Organization has a dedicated team which will check the returned products and their decision of your request will be final to accept or reject; (g) In case your request is accepted by our team, we would refund you an amount upto Rs. 100 towards the shipping cost or provide you with a voucher; (h) To request for a return, refund or exchange, please contact our customer care at (0)6305921146 or mail us at support@Titansgizmo.com and we will get in touch with you. Following are the additional requirements for specific products: (a) For EYEWEAR with prescription lenses- refund not applicable on lenses fitted on frames, example :  

EXAMPLE BILLING (1) EXAMPLE BILLING (2)
PRODUCTPRICEPRODUCTPRICE
EYEWEAR FRAME999EYEWEAR FRAME999
LENSES499LENSES499
TOTAL1498WATCH1500
LENSES-499BAG1000
REFUND 999*TOTAL3998
 LENSES-499
REFUND 3499*
Bags: Ensure all components are intact included any beads, threads, glass motifs, zips, buckles, etc. The bags must be unwashed and there should no stains. (b) For watches: Ensure no scratches are made. All screws, paraphernalia, stones, crystals etc., which were embedded, should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any. (c) For glasses: Ensure no scratches are made. The frames should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any. The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above. As stated You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Organization is not responsible for any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse. Refunds are processed in 30 (thirty) working days but in case of payments by Cheque or Demand Draft, additional days may be required to dispatch and for the funds to be credited to your account. Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer /producer/reseller, the Organization would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Organization may provide reasonable assistance in this regard. This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.

CLAIMS : WRONG PRODUCT RECEIVED 

UNBOXING DETAILED VIDEO IS COMPLUSORY, EVIDENCE MUST BE PROVIDED FOR ANY SUCH CLAIM*

DO NOT ACCEPT THE PARCELS IN TAMPERED CONDITION*